Refund & Cancellation Policy

This policy explains cancellations and refunds for (a) RallyHub subscriptions and (b) fees a Club collects from its members through the platform via Razorpay.

1. RallyHub subscriptions

• •Free trial: no charge; it does not auto-convert unless you choose a paid plan.
• •Paid plans are billed in advance. You can cancel any time; access continues until the end of the current billing period.
• •We do not generally provide pro-rated refunds for partial periods, except where required by law.
• •If the Service is materially unavailable due to our fault, contact us — we will review a fair credit or refund.

2. Fees your Club collects from members

Membership, coaching and tournament-entry fees are set and collected by the Club, not by us. Each Club decides its own refund rules for these fees (for example, refunds for withdrawn tournament entries or cancelled sessions).

• •Members should request refunds directly from their Club.
• •Approved refunds are processed back to the original payment method through Razorpay.
• •Refund timelines depend on Razorpay and the member’s bank — typically 5–10 business days.

3. How to request

• •Subscription cancellations: from your workspace billing settings, or email us.
• •Member fee refunds: contact your Club’s admin/finance staff.
• •Payment disputes: contact us with the invoice/payment reference and we will assist.

4. Failed or duplicate payments

If you were charged but the invoice did not update, or you were charged twice, contact us with the Razorpay payment reference. Verified duplicate/failed charges are refunded in full.

5. Contact

Refund & billing queries: [billing@yourdomain.com], [Your Company Name, Address, Phone].